Terms and Conditions

Terms and Conditions

To protect your own interests please read these conditions carefully. If you are uncertain as to your rights under them or you want any explanation about them please write, telephone or email our customer queries department (contact details on our Get in Touch page) BEFORE you place the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.
By placing an Order and purchasing goods from Rosies 2008 Limited via www.mycarstep.com you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.
These are the Standard Terms and Conditions of Sale of Rosies 2008 Limited , registered no 8052739, address 8 Clos Cae Pwll, Bwl Road, Nelson, Mid Glamorgan, CF46 6LA for certain products as set out in the pages on this site. The price of the Goods, the delivery charges and Value Added Tax where applicable is set out at check out.
THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.
1. Basis of the sale
We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions. No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us. No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us. Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
2. Orders – online shopping
The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us). Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction. You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website. You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms. The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site. We offer secure on-line transactions. You can select goods from the website and add them to your basket and you can monitor the details of your spending by checking the details displayed on the screen at any time. When you have finished shopping you can proceed to the checkout area where you will be able to view what you have selected and delete or add items if desired.
To proceed with your order we will ask details of your name, postal address and e-mail address.
By completing and submitting the electronic order form you are making an offer to purchase goods, which if accepted by us, will result in a binding contract. We reserve the right to cancel your order if we have insufficient stock, do not deliver to your area or the product was listed at an incorrect price. In the rare case that we cannot fulfil your order we will notify you of the order cancellation via email within five days.
3. Price of the goods
The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed. If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order. Postage and Packing costs will be added at checkout, and will vary depending on the value, size, weight, and delivery address of the order. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of price increases faced by us.

4. Terms of payment
Upon providing us with details of the Payment Card and submitting the Order you:
confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract. If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have. Where Goods are returned by you in accordance with your rights, we shall credit the Payment Card with the appropriate amount.
5. Delivery
Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery. We will do all that we reasonably can to send your item within 24 – 48 hours, if it will be any later we will email you to inform you. Please be aware that when delivery dates coincide with public holidays your delivery time may be longer. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. We shall have no liability to you for any failure to deliver the goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control. This includes, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs. Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you. If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility.
6. Risk and property
The Products will be at your own risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
7. Warranties and liability
As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights.
TIME LIMIT FOR NOTIFICATION OF CLAIMS
You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection. Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
i) reject the Goods and receive a full refund; or
ii) have the Goods (or the part in question) replaced free of charge.
Any claims made after 14 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:
i) replace the Goods (or the part in question) free of charge, or
ii) at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.
Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:
i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
ii) such loss or damage is not a reasonably foreseeable result of any such breach;
iii) any increase in loss or damage resulting from breach by you of any term of this contract.
In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted. We assume no responsibility for the contents of any other web sites to which this Web Site has links.
8. Returns
If you are contracting as a consumer, you may cancel a contract at any time within 14 days, beginning on the day after you received products. In this case, you will receive a full refund of the price paid for the products. To cancel a contract, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
We advise you to insure your return as we can’t be responsible for lost or misdirected returns. Shipping and handling charges are non-refundable. If you paid for your order by credit card, and are returning, not replacing the item, a credit will be issued upon receipt of the product.
In the unlikely event that anything should go wrong with your delivery, please contact us within 7 days of delivery, and we will arrange a replacement or refund. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us at:
My Car Step
8 Clos Cae Pwll
Bwl Road
Nelson
Mid Glamorgan
CF46 6LA
Or
Sally@mycarstep.com

Refunds can only be credited against the credit card or PayPal account used to make the purchase.
We reserve the right to refuse to accept returned goods not in their original condition, at our own discretion.

9. Use of the site
You must not use the website in any way that causes, or is likely to cause, interruption, damage or impairment to the website or access to it. You are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. Harassment in any manner or form on the site, including via e-mail, chat or by use of obscene or abusive language is strictly forbidden.

10. Privacy
We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.